At ByeByeGlobal, we make sure that it is right, clear and easy for every policies regarding refund and cancellation of the customers.
1.Flights
Charter tickets: cancellation refund and rebooking is not permitted.
system(scheduled) tickets: They will be refunded switched and canceled under the airlines regulation. if you requested a refund to us, our team will work with the airlines to verify applicable amount if any and walk-through with you, please note that the processing charge will be imposed on all postage refunds to cover the cost of administration and handling.
2.Hotel bookings
Contracted Hotels: cancellation, and refund procedures (in cases of directly contracted hotels by us, conditions are according to each particular contract). Terms and conditions will be displayed during booking. Some reservations may be none-refundable or subject to cancellation fees according to the hotel’s policy. if you cancel or submit a refund request, we will broaden the cancellation as per the property’s obligation and contact at the hotel to confirm any cancellations or refunds.
Third-Party Hotels (International supplier): Cancellation and refund policies of hotels offered through third party partners or international suppliers are controlled by the suppliers rules and terms. This will be presented to you clearly during booking. When you submit a cancellation or refund request, we will work directly with the suppliers to process your cancellation/refund and support the desired outcome according to their terms.
3.Refund requesting process
To request a refund, you must submit in writing to our official email info@byebyeglobal.com We will review your request combination with the appropriate service provider. Refunds can usually take up to 3-30 working days to appear on your statement this time also depends on the type of service and the speed of response from the providers
4.Exceptional circumstances (natural disaster, pandemics, wars etc.)
if something does come out of nowhere to disrupt your travel plans that simply isn’t your fault we have a dedicated support team who will make contact with the suppliers on your behalf. We will attempt to reach some form of repayment or reasonable solution but the final decision is up to the provider. Unfortunately in some cases you can’t make refunds.